1. Scope
This policy explains how Ember & Broom handles information submitted through this website and in connection with cleaning inquiries. It applies to visitors, prospective clients, and clients using our communication channels.
2. Information we receive
When you contact us, we may receive your name, email address, phone number, message, scheduling preferences, property details, and information you voluntarily include. We also receive basic technical information needed to deliver a secure website.
3. How we use information
We use information to respond to requests, clarify service scope, coordinate visits, maintain business records, improve our website, prevent misuse, and meet legal obligations. We do not sell personal information.
4. Local storage and cookies
This demonstration website uses browser local storage for theme choice, cookie consent, saved Fallows items, and cart planning. These values remain in your browser unless you clear them. The website does not use local storage as a substitute for a secure account system.
5. Sharing and retention
We share information only with service providers who help operate communications or scheduling, when required by law, or when necessary to protect rights and safety. We retain inquiries only as long as reasonably needed for the stated business purpose and legal recordkeeping.
6. Your choices
You may ask to access, correct, or delete personal information we hold, subject to lawful exceptions. Send requests to [email protected]. We may verify the request before responding.
7. Updates and contact
We may update this policy when our practices change. The effective date above identifies the current version. Questions may be sent through our contact page.